Sirocco Hospitality Loyalty Programme

Privacy Policy

This Application collects some Personal Data from its Users.

By accessing and using this Application, you acknowledge that you have read, understood, and agreed, without limitation or qualification, to accept and abide by the following Privacy Policy and by our Terms of Use, both of which shall take effect immediately on your first use of this Site.  Please review our Terms of Use, which also governs your use of this Site.  If you do not agree to be legally bound by the following Privacy Policy or by any of our Terms of Use, please do not access and/or use the Application. 

We reserve the right in our sole and absolute discretion to modify, amend or vary the following Privacy Policy without giving you any prior warning or notice at any time as we deem appropriate by posting the changes on this Application. Any modifications, amendments or variations shall be effective immediately upon posting to the Application. Your access and usage of the Application following any such modification, amendment or variation constitutes your affirmative agreement to abide and be legally bound by the Privacy Policy as so modified or changed.  You are therefore advised to review the Privacy Policy regularly to ensure you are aware of any changes.

If you do not agree with any of the above, please discontinue your use of this Application.

This Application respects the privacy of all its customers and business partners and treats personal information (personal data) provided by you as confidential.

This Privacy Policy relates solely to personal information supplied by you or collected from you as a result of your access to or use of this Application. If you choose to provide us with personal information, you consent to the transfer and storage of such personal information on our servers for as long as we deem it necessary to fulfil the purpose for which such personal information was collected, or as required by relevant laws. 

Your personal information may be supplied by you or collected from you as a result of your access to or use of this Application, stayed as a guest in our property, by itself or through third parties, without limitation such as IP address and standard web log information, Usage data, First Name, Last Name, Phone Number, Country, City, Email Address, merchandise information (purchase, orders, etc), method of payment (credit card, cheque or cash) and financial information such as credit card numbers, expiry dates and authorization codes or bank account numbers. 

The Personal Data may be freely provided by the User or collected automatically when using this Application. Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

This Application uses the information gathers strictly for marketing purposes such as determining travel patterns, tailoring promotions and working with affiliated partners. Unless you have expressly opted not to participate when providing us with your personal information, we may share certain information with our carefully selected partners or merchants for marketing purposes.

We will not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.  In addition, we will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent, except that we may rent or sell your personal information to third parties as part of the sale of our entire assets or the sale of our business as a going concern. 

All information gathered is stored in our secured server and all practicable steps have been taken to ensure that the information you have provided is protected against unauthorised or accidental access. However, we cannot be held responsible for unauthorised or accidental access which is beyond our control.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services. Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

RED by Sirocco (whose office is located at Menara M101 Dang Wangi, No. 3 Jalan Kamunting, 50300 Kuala Lumpur) processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the RED by Sirocco , in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the RED by Sirocco at any time.

The Data is kept for the time necessary to provide the service requested by the User and the User can always request that the RED by Sirocco suspend or remove the data.

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Interaction with external social networks and platforms, Access to third party services' accounts, Advertising, Contacting the User, displaying content from external platforms, handling payments, Infrastructure monitoring, registration and authentication and remarketing and behavioural targeting.

Additional information about Data collection and processing Legal action

The User's Personal Data may be used for legal purposes by the RED by Sirocco, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the RED by Sirocco may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the RED by Sirocco at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the RED by Sirocco to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the RED by Sirocco at the contact information set out above.

This Application does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Cookie Policy

This Application uses Cookies to collect information that helps us to enhance your online experience. We refer to this technology as "cookies" throughout this policy, but this is intended to cover all similar technologies including web beacons, log files, pixel tags and gifs.

Cookies are text files containing small amounts of information which are sent to your computer via your web browser when you visit our website. Cookies do not harm your computer, tablet or mobile telephone but allow us to recognise when you revisit our website and can be used to store information about you, such as how often your visit us, the hotels that you viewed and other user preferences. This information is not linked to your personal details but will help to ensure that the content you view is more relevant to you and your interests. Some cookies help us to improve our website, by giving us insight into how our website is being used and allowing us to identify and resolve errors. Other cookies are essential to make our website work. Therefore, our site may not function fully or at all, if you disable or block cookies on your computer, tablet or mobile telephone. If you would prefer not to have cookies enabled, you can still make a reservation with us by telephone or e-mail.

Types of Cookies That We Use Here:

The cookies listed below are either session cookies or persistent cookies. Session are temporary and are deleted as soon as you close your browser, whereas persistent cookies are stored on your computer until they expire, or you remove them. Persistent cookies store your personal preferences, such as your language preferences on multilingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Strictly necessary cookies:

Strictly necessary cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (eg. such as to keep your information safe). We would not be able to operate our website without using "strictly necessary" cookies.

Performance cookies:

Performance cookies are only used to improve how a website works. They collect information on how visitors use our website. For example, which pages visitors go to most often, and if you get error messages from web pages. Performance cookies do not collect information that identifies you a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.

Targeting or advertising cookies:

We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer but such cookie will not contain any identifiable personal information. These targeting or advertising cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests.

Targeting or advertising cookies are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising or promotional campaign. The cookies are usually placed by third party advertising networks with the website operator's permission. They remember the websites you visit, and that information is shared with other parties such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

If you do not want to receive cookies, you can modify your browser by adjusting its settings, so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to enable, restrict or block web browser cookies which are set on your device, you can do this through the Help function within your browser settings.

Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. However, please note that if you select such settings you may be unable to access certain parts of our Application, website or certain content or functionality may not be available. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

If you would like to opt out of other third-party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu (selected countries only) Opting out does not mean you will no longer receive online advertising; it merely means that the company or companies from which you opted out will no longer deliver advertisements tailored to your web preferences and usage patterns.

Please note that we are not responsible for the content of external websites.

“share” tools

If you take the opportunity to 'share' content with friends through social networks such as Facebook and Twitter, you may be sent cookies from these websites. We do not control the settings of these cookies, so we suggest that you check the third-party websites for more information about their cookies and how to manage them.